Highly Recommended. Level 2. Workbook

This new edition of Highly Recommended has been completely revised to take account of innovations and changing practices within the sector. 
Highly Recommended 1 and Highly Recommended 2 provide students with simple, functional language for dealing with customers and colleagues in a variety of situations, from taking reservations to dealing with complaints. The course offers a straightforward approach to developing speaking and listening skills in the context of the hotel and catering industry.

English for the hotel and catering industry. Highly Recommended is a popular course for trainees in the hotel and catering industry who need to communicate in English.

• Learn the English you need to do the job.
• Practise functional language in real work situations.
• Learn hotel and catering vocabulary on every page.

HIGHLY RECOMMENDED 2 provides straightforward, professional language for dealing with customers and colleagues in a variety of work-related situations, such as:

• taking reservations and checking in.
• providing local information.
• dealing with enquiries and problems.
• serving food and drink.
• applying for jobs.

This Workbook contains further exercises and activities for the classroom or self-study.